Our culture
Every level of our firm is focused on nurturing and managing the client relationship. This includes a “top down” approach where our Principals play an integral part in the relationship – from working with clients on strategic issues to working directly on matters.
This client focus has taken our transparency to levels previously unseen in the legal profession. Our online solution, Gateway, draws together the information in our practice management and accounting systems to provide our clients with secure access to view their files. Clients can access information such as instruction date, claim amount, current status, as well as access any relevant documentation, thereby keeping us accountable.
Since 2005, we have been providing our institutional clients with innovative billing structures rather than the traditional hourly time-costing. In certain matters, we provide a fixed-fee/event based and hybrid billing structures to institutional clients and this is one of the pillars that sets our firm apart from others. Our commitment to these structures gives our clients costs certainty.
One of our major points of differentiation is the delivery of excellent legal services that represent real value for money. Our philosophy is to bill only when adding value and truly advancing the interests of our client on a matter.
Being a technology driven firm, we use sophisticated software to ensure accuracy and standardisation of our processes. Our accounting and time-sheet software allows for time to be electronically generated which allows for accurate input and record of the time spent on our clients’ matters.
Our professional team demonstrates an ongoing commitment to understanding our clients and their businesses. We have a team with sophisticated knowledge and skills driven by their passion to provide our clients with innovative and strategic solutions which help our clients avoid costly court cases and drawn out transactions.
No matter the distance, our four offices operate seamlessly to offer a truly one team experience.
